10-Day Return & Exchange Policy
We want you to feel confident ordering unstitched, sight unseen. Here's exactly how returns work.
Eligible for return
- Unstitched pieces only
- Unused, with all original tags
- In original packaging
- Within 10 days of delivery
Not eligible for return
- Custom-stitched orders — cut and made to your measurements
- Worn, washed, or altered items
- Items without original tags or packaging
- Requests made after the 10-day window
Starting a return takes 3 steps
Message us on WhatsApp
Send your order number within 10 days of delivery, along with a photo of the item.
We arrange pickup
Once approved, we'll arrange a pickup from your address — no need to visit a courier office.
Refund or exchange
Choose whichever you prefer. Refunds are processed once the item passes inspection.
A few things worth knowing
How long do refunds take?
Once we receive and inspect the returned item, refunds are processed within 3–5 business days to your original payment method, or as store credit if you prefer.
Can I exchange for a different size or design?
Yes — since everything is sold unstitched, exchanges are straightforward. Let us know what you'd like instead when you message us.
What if my order arrives damaged?
Message us with photos as soon as you notice — damaged or incorrect items are replaced at no extra cost, and this doesn't count against the standard return conditions.
Why can't custom-stitched orders be returned?
Because each custom-stitched suit is cut and sewn specifically to your measurements, it can't be resold — so we're unable to accept returns on stitched orders. Please double check your measurements before confirming.
Have a question about your order?
We usually reply within 1–2 hours, 10 AM – 9 PM (Mon–Sat).
Message us: 0321-9664886